Customer Care
We're Here to Help
Thank you for choosing Happy Day Bakery! Every order is prepared with care, baked fresh to order, and made with the hope of bringing a little extra joy to your day. Below you'll find helpful information about our products, ordering process, shipping, and food safety. If you have additional questions, we're always happy to help.
Freshness Matters
Because our desserts are made fresh to order, we recommend enjoying them as soon as possible for the best flavor and texture.
For longer storage, many of our baked goods can be frozen. Product-specific storage recommendations may be included with your order.
Allergens & Dietary Information
Your safety is important to us.
Happy Day Bakery operates from a shared cottage food kitchen that regularly prepares products containing common allergens, including:
- Wheat (Gluten)
- Milk
- Eggs
- Peanuts
- Tree Nuts
- Soy
- Sesame
Although we take care to minimize cross-contact, we cannot guarantee that any product is completely free of allergens.
Gluten-Free Products
We occasionally offer products made with gluten-free ingredients. However, our kitchen is not a certified gluten-free facility.
Because gluten-containing ingredients are used throughout our kitchen, cross-contact may occur through shared equipment, utensils, baking pans, work surfaces, cooling racks, storage containers, and packaging materials.
For this reason, our gluten-free products are not recommended for individuals with Celiac disease or severe gluten allergies.
If you have food allergies or dietary concerns, please contact us before placing your order so we can provide ingredient information whenever possible.
Ordering
All products are baked fresh to order.
Please review your order carefully before submitting it. If you notice an error, contact us as soon as possible. While we will do our best to accommodate changes, modifications may not be possible once production has begun.
Shipping
We carefully package every order to help ensure it arrives in excellent condition.
Once your order has been shipped and accepted by the shipping carrier, delivery times are outside of Happy Day Bakery's control. While we carefully select packaging materials designed to protect our products during transit, we cannot guarantee carrier handling or delivery conditions.
Local Pickup
If local pickup is selected, customers are responsible for arriving during their scheduled pickup window.
Orders not picked up as scheduled may affect product freshness.
Returns & Refunds
Due to the perishable nature of our products, all sales are final.
We do not accept returns or exchanges on food products.
If there is an issue with your order because of an error on our part, please contact us within 24 hours of receiving your order. We may request photographs of the product and packaging to help us evaluate the situation.
Each concern is reviewed individually, and when appropriate, we may offer a replacement, store credit, or refund at our sole discretion.
Cottage Food Notice
Happy Day Bakery is a licensed Georgia Cottage Food Operation.
Our products are prepared in a home kitchen that is not subject to routine government food safety inspections.
Questions?
We're always happy to help.
If you have questions about ingredients, ordering, shipping, or your order, please don't hesitate to contact us before placing your purchase.
We appreciate the opportunity to bake something special for you and thank you for supporting our small business.